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Bossier City investigating potential data breach of water customers

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Bossier City water customers have made the city aware of a potential data breach.

In the past few business days, a number of water customers have alerted the City to unauthorized charges on cards they used to pay their City water bills. The City of Bossier maintains a system that allows customers to pay their water bills online using a credit/debit card. 

These reports raised a concern that the City’s online payment system may have been breached. The City is currently investigating the claims.

Upon learning of the potential breach, the City immediately shut down its online water bill payment system and began an internal assessment along with our software vendor. Additionally, the City brought in a cybersecurity expert to conduct a forensic analysis.

So far, it appears that this incident may affect individuals who used the City’s website to make a payment of their City of Bossier water bill. At this point, there is no evidence that any recurring credit card payments may have been jeopardized.

“The privacy and security of our customers’ information is of the utmost importance to the City. We are taking all necessary steps to investigate the potential breach,” said city spokesperson Traci Landry via an email news release. “We will update you immediately as additional information becomes available.”

If you used a card to pay your City of Bossier water bill through the City website, please:

1)   Check your credit card account for unauthorized or suspicious charges, no matter how small.

2)   Report any unauthorized charges to your credit card issuer/bank.

3)   Ask your credit card issuer/bank to deactivate your card and issue a new card.

4)   Request a fraud alert to be placed on your credit file. A fraud alert tells creditors to contact you before they open any new accounts or change your existing accounts. You may call any one of the three major credit bureaus listed below. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts. The initial fraud alert stays on your credit report for 90 days. You can renew it after 90 days.

6)   Request that all three credit reports be sent to you, free of charge, for your review. Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically. Thieves may hold stolen information to use at various times. Checking your credit reports periodically can help you spot problems and address them quickly.

  • Equifax: Equifax.com or 1-800-525-6285
  • Experian: Experian.com or 1-888-397-3742
  • TransUnion: Transunion.com or 1-800-680-7289