The Louisiana Public Service Commission is investigating Haughton-based Country Place Utilities for improper billing due to a large number of customer complaints, said Commissioner Foster Campbell.
The utility provides water service to roughly 300 households in the Haughton subdivision of Country Place. It is owned by Joseph Giglio and Johnny Brown of Giglio Plumbing in Shreveport.
Campbell said Country Place homeowners have complained about CPU’s failure to issue bills before the due date; failure to bill for months at a time; errors, irregularities and discrepancies in usage and charges on customer bills; and failure of CPU staff to communicate with customers.
“We have made repeated attempts to correct these problems by working with company management, but the problems continue,” Campbell said.
PSC auditors will conduct a detailed investigation of the company’s practices and financial records and recommend corrective action, Campbell said.
“There may be refunds ordered if we document overcharging, and fines as well,” he said.
CPU has an agreement with the Bossier Parish Police Jury to bill for sewer service provided to Country Place homeowners by the jury’s Consolidated Water Works & Sewerage District 1. The parish sued CPU in October, alleging breach of contract due to chronic issues related to the joint billing.