Government sets up hurricane recovery call center at CSRA in Bossier City

CSRA will assist the federal government in providing disaster recovery for survivors of Hurricane Harvey by opening an emergency call center based out of CSRA’s Integrated Technology Center (ITC) in Bossier City.

The Federal Emergency Management Agency (FEMA) last night awarded CSRA a $95 million task order to aid in the federal government’s response to Hurricane Harvey and the affected region’s recovery. The award consists of a 30 day, $25 million base period and six 2-week options periods totaling $70 million.

This task order will immediately leverage CSRA’s Integrated Technology Center (ITC) in Bossier City to implement call center support and access to CSRA facilities for federal personnel.

The task order allows CSRA to expand its support and hire up to 1,500 temporary call agents; of those, 50 percent are from Texas. This includes a significant portion of agents who are fluent in both Spanish and English to support the large Spanish-speaking community within the Houston area. 

“We are honored to offer our resources to assist in the recovery of Houston and other affected areas following this devastating hurricane,” said Executive Vice President Sally Sullivan, head of CSRA’s Homeland Security Group. “CSRA’s state-of-the-art ITC facility in Bossier City, Louisiana will serve as a vital call center for those seeking help from the federal government. It will also bring much-needed assistance, allowing federal agencies to focus on saving lives and freeing their resources for immediate relief. CSRA is proud to take immediate action and aid in these recovery efforts. We stand ready to offer any additional support throughout this recovery. #HoustonStrong”

Hurricane Harvey caused historic damage to the affected areas, including the Houston metropolitan area, Southeast Texas, and Louisiana. FEMA responded immediately, deploying resources across the affected areas. By Monday, more than 573,000 people had applied for federal disaster assistance, with $148 million paid out by that point. Over 53,600 people were in emergency shelters. To meet these surging demands, FEMA has acquired Turn Key Call Center support. It will allow FEMA to hire 5,000 private sector temporary employees to serve as call agents and augment the three Recovery Service Centers located in Texas, Maryland, and Virginia.  

The General Services Administration’s (GSA) USA Contact Center Contractors will provide their call center and 5,000 temporary support staff to respond to incoming calls and perform data entry for individuals and businesses in direct support of Hurricane Harvey. CSRA is proud to be an active participant in support of this critical FEMA humanitarian mission. CSRA will accept applications from individuals and businesses for disaster assistance from the designated geographical area.