Southwestern Electric Power Company (SWEPCO)
announced today expanded bill assistance and temporary relief measures for residential
customers. Many households across Arkansas, Louisiana and Texas continue to manage
higher electric bills due to intense heat. This summer has brought extended periods of extreme
heat, including triple-digit temperatures across much of SWEPCO’s service territory.
“The extreme heat this summer has led to higher energy use which means higher electric bills
for many customers,” said Paul Pratt, VP Customer Experience and New Business
Development. “To help existing residential customers manage these costs and stay current on
their accounts, SWEPCO is offering several temporary support measures.”
Effective immediately, SWEPCO will pause required deposits for existing residential customer
accounts through the end of October.
Late payment fees also will be waived through the end of October for residential customers.
SWEPCO is also expanding access to its Average Monthly Payment (AMP) program, allowing
more customers to qualify for predictable monthly payments that help manage seasonal
increases in energy use and costs throughout the year.
“We know many of our customers are feeling the impact of higher costs for everyday items, and
this summer’s extreme heat has added to the challenge through higher electric bills,” Pratt
added. “These temporary measures give customers additional options to manage their bills,
stay current on their accounts, and keep their service connected.”
Customers who may need assistance should contact SWEPCO as soon as possible at 888-216-
2523 to discuss available payment and assistance options.
In addition to these temporary assistance measures, customers may qualify for support through
the federal Low Income Home Energy Assistance Program (LIHEAP), Neighbor-to-Neighbor
assistance grants, payment arrangements and other available resources. Learn more about
billing and payment options, as well as ways to save energy and lower costs, at
SWEPCO.com/billhelp or by calling 888-216-2523. Check out SWEPCosolutions.com to
discover SWEPCO energy efficiency resources.
Customers concerned about paying their electric bill are encouraged to contact SWEPCO
as soon as possible. Temporary support options are available now through the end of
October, including:
Required deposits are paused for existing residential accounts
No late fees for eligible customers
Expanded access to the Average Monthly Payment (AMP) budget billing program
“We want customers to know help is available,” Pratt said. “If you’re concerned about paying
your bill, don’t wait until your account becomes past due. Contact us early so we can discuss
options that may help keep your account current and your service connected.”
About Southwestern Electric Power Company (SWEPCO)
Southwestern Electric Power Company (SWEPCO), headquartered in Shreveport,
Louisiana, provides safe, value-based and reliable electricity to more than 500,000
customers across Arkansas, Louisiana, and Texas. Through ongoing investments in
grid reliability and energy efficiency programs, SWEPCO helps customers manage
energy use and control costs. SWEPCO is an American Electric Power (Nasdaq: AEP)
company. Learn more at SWEPCO.com and explore energy-saving tips, tools, and
rebates at SWEPCOsolutions.com. Connect with us by
following Facebook.com/SWEPCO, Twitter.com/SWEPCOnews,
Instagram.com/swepco, Youtube.com/SWEPCOtv and LinkedIn.com/company/swepco.