SWEPCO customers can now enjoy an enhanced online experience with the introduction of a new Spanish translation feature on our website. This initiative is part of our ongoing commitment to provide the best user experiences possible to all customers, including in communities with growing Spanish-speaking populations across the company’s three-state service territory.
With this new feature, Spanish-speaking customers can easily navigate accounts, pay bills, report an outage and access important information and so much more—all with the click of a button. All the useful information will be in Spanish, information like how to pay your bill, how to report an outage and so much more.
Already, customers at SWEPCO and our sister utilities across American Electric Power, have Spanish language support available through its call solutions centers. For years, SWEPCO customers phoning our call solution center can choose Spanish and are quickly transferred to our bilingual customer service team in Texas.
“From our research, we know having bilingual agents along with this new website feature will help our customers have the tools and information they need, and we’re happy to offer this enhancement,” said Paul Pratt, Director of Customer Services and Marketing.
The newly enhanced SWEPCO site joins those of AEP Texas and I&M, which have successfully provided Spanish translations for several years. Additionally, any new content added to these sites in the future will be translated to Spanish within 24 hours, ensuring timely access to essential information.
“Every day SWEPCO employees are working to find helpful solutions for our customers. We’re glad to bring this additional feature to our customers,” Pratt added.
We invite our customers to explore the new Spanish translation option and experience the improved accessibility it offers. For more information, please visit our website www.SWEPCO.com