SWEPCO Shares Community-Level Estimated Restoration Times for Customers Impacted by Hurricane Delta

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Shreveport, La. (Oct. 11, 2020) – Southwestern Electric Power Co. (SWEPCO) has released estimated times of restoration for Central Louisiana communities impacted by Hurricane Delta. 

SWEPCO updated its overall estimates to 10 p.m. Monday for the Natchitoches area and 12 midnight Wednesday in the Hornbeck area for 95% of customers who can take power. See the community list below.

A majority of customers will have electric service before these restoration times. Customers may log onto SWEPCO.com/OutageMap to find their specific estimated restoration time.

“As we have completed more damage assessment and made progress with repairs, we are able to move up our estimated times of restoration,” said Drew Seidel, SWEPCO vice president of Region Distribution Operations. “We have more than 1,000 line, tree and support personnel focused on restoring power to our Central Louisiana customers as safely and quickly as possible.”

As of 3 p.m. Sunday, 10,000 customers in the Hornbeck area and 3,300 in the Natchitoches area remained without power. In the wake of Hurricane Delta, a peak of 22,000 customers were without power early Saturday.

Estimated Times of Restoration

The following are updated estimated times of restoration. Estimates are for 95% of customers who can take power. Many customers’ power will be restored sooner.

Natchitoches Area

Campti

12 noon Sunday – Hwy.480 Campti / Sportsmans Lodge area/ Sandy Point

2 pm Sunday – Campti community/ Hwy. 71 north from Campti to Fairfield

Cane River

10 pm Sunday – Natchez/ University Parkway/ Mr. Ed Lane/ Kayla Dr. /Old River Rd. / Lime Kiln Rd. / White Ghost Rd.

Colfax

5 pm Sunday – Colfax/ Mead Rd./ Alford Rd. / Bagdad community

Creston

2 pm Sunday – Pardee Rd./ Jim Bell Rd. / Campti Bayou Rd

12 noon Sunday – Hwy. 156 Creston/ Goldonna community

Derry

10 pm Sunday – Basco Rd./ Mora Gorum Community/ Hwy. 119 Derry/ Jannie Gorum Rd.; Hwy. 484 Natchez / Hwy. 1 Clouterville/ Melrose/ Robert Lacaze Rd.

10 pm Monday – Chopin community/ Coco Bed Rd./ Marco Community/ Little Eva Community/ Sunk Hill Community/ Nid Aigie Rd./ Bay Springs Rd./ Lena Flatwoods/ Lake Gorum/ Little River

Marthaville

10 pm Sunday – Mckaskel Cemetery Rd./ Bethany Rd./ Pete Carroll Rd./ Hwy. 1221; Andrew Bryant Rd./ Erdis Freeman Rd./ Hwy. 487

Grand Ecore

7 pm Sunday – Hwy. 1226/ Allen Dam Rd./ Ed Conley Rd./ Montgomery Camp Rd./ Hwy. 1225 Clarence

Provencal

3 pm Sunday – Hwy. 504 Oak Grove community/ Collins Rd./ Hwy. 6 Hagewood to I-49 Natchitoches

4 pm Sunday – Good Hope Rd./ North Blvd Provencal/ Provencal Hwy. 120 to I-49 at Cypress

8 pm Monday – Tom Lee Rd./ Harmony Rd./ Provencal Hwy. 117 to Bellwood/ Vowells Mill Community

Verda

10 pm Sunday – Fairfield community/ Dartigo Community/ Richardsons Loop/ Dry Prong community

10 pm Monday – Atlanta community, Gum Springs Rd.; Hargis Rd./ Fletcher Loop/  Whispering Pine Rd./ Aaron Fletcher Rd./ Leston Dubois Rd./ Gilcrease Rd./ Hwy. 71 south of Montgomery

Many

3 pm Sunday – Sid Faust Rd.

Hornbeck Area

Leesville     

10 pm Monday – Golf course to Tank Trail on 117 North

10 m Tuesday – East 28 & Slagle Road; North to Anacoco & East on Hwy 111; Hawthorne to Foul Road on Hwy 8

Noble

12 midnight Sunday – Ebarb School, North Toledo State Park, 191 South

Negreet       

12 midnight Sunday – Florien; Hwy 476 & Hwy 191 South; Hwy 191 North to 1215 & Hwy 6 West to State Line

Hornbeck    

10 pm Tuesday – Florien city limits to Hwy 463 to Hwy 191; Plainview & Peason

5 pm Monday – Anacoco; Hornbeck – Burr Ferry

Kurthwood 

12 midnight Wednesday – North on 117 to Kisatchie fire tower; South to Tank Trail on Hwy 117 & Hwy 465

Hicks

12 midnight Wednesday – Hicks to Slagle – Hwy 8 to Simpson; Hwy 121 to Leander; To Simpson – parish line

Many 

12 midnight Sunday – South to Florien – East on 118 to Mt. Carmel Church; Hwy 6 West of Many, Airport, Shut Eye Road, to Negreet Road

When to Call an Electrician – Repairs to Customer-Owned Facilities

·       SWEPCO cannot connect power to a home or business if there is damage to the service entrance, which is owned by the customer.

·       Customers need to have a qualified electrician repair this damage before power can be restored. The service entrance includes the metal box housing SWEPCO’s meter, the “weatherhead” pipe on top of the meter box, the service entrance cables running from the weatherhead through the meter box to the inside panel box, and other related facilities. Similar responsibilities apply to underground service.

·       After repairs are made, contact SWEPCO to have power restored.

Power Restoration Process

·       SWEPCO established base camps near Mansfield and in Leesville to stage operations for the recovery effort.

·       The restoration process focuses first on essential public health and safety facilities such as hospitals and police and fire stations.

·       As damage assessment proceeds, workers will repair major power lines that restore power to the largest number of customers in the shortest time. Crews will fix power lines and equipment that serve multiple customers, and then individual service lines to homes and businesses. 

Stay Safe!

·       All power lines should be considered energized and dangerous. Although a downed line may look harmless, it could be carrying electricity. Don’t touch anything in contact with the line, such as trees, fences, or water puddles. Stay away and keep children and pets away from downed lines. Report downed lines immediately to SWEPCO at 1-888-218-3919.

·       If you use a portable or RV generator, do not plug the generator into your circuit box. Portable generators can “backfeed” electricity up the line and risk the lives of repair workers and the public. Follow the manufacturers’ instructions carefully, and plug essential appliances directly into the generator.

·       Be extremely careful when using any alternate forms of cooling, heating, cooking and lighting.

·       During an outage, keep refrigerator and freezer doors closed as much as possible to keep cold air inside. Check out sources of ice or dry ice, if needed. Food should stay frozen for 36 to 48 hours in a fully loaded freezer, 24 hours in a half-full freezer – if you keep the door closed.

·       Customers who are on life support systems or need uninterrupted electric service for health reasons should make alternate arrangements for potential extended outages.

Working Safely

·       Workers are practicing social distancing and other measures to stay healthy and prevent the spread of coronavirus, making the recovery effort especially challenging.

·       Maintain at least six feet of physical distance between yourself and SWEPCO field personnel as we all play a crucial role in preventing the spread of coronavirus.

·       Also, be careful when driving or walking in all utility crew work zones.

More information on what do to prepare for an outage may be found at SWEPCO.com/Outages.

Reporting and Tracking Outages

·       Use the SWEPCO app, available for download via the App Store or Google Play.

·       Log on to SWEPCO.com to report an outage and sign up for text and email updates, including an estimated time of restoration. 

·       Visit SWEPCO.com/OutageMap to find detailed information without logging into your account

·       Call 1-888-218-3919 to report your outage. During and immediately after the storm, customers are asked to call the Customer Solution Center only to report downed power lines and other situations that could pose a safety threat.  

For updates and photos see SWEPCO.com and, follow SWEPCO on FacebookTwitter and Instagram.