Restoration and response is underway by SWEPCO crews across our affected service areas after powerful storms brough damaging winds, hail and severe flooding to parts of the ArkLaTex.
Flooding creates a unique and dangerous restoration environment. Flooding can make it more difficult to safely make repairs, which may result in longer than usual power restoration times.
BY THE NUMBERS
As of 2:00 p.m., Thursday, approximately 5,000 customers were without power. At the peak of the storm’s impact, approximately 16,800 customers were without power.
SWEPCO has provided estimated restoration times for areas impacted by the storm. However, service could be restored soon.
We estimate power will be restore to 95 percent of customers by these times:
- Bossier City: 10:00 p.m. tonight, May 23
- Vivian: 10:00 p.m. tonight, May 23
- Plain Dealing: 10:00 p.m. tonight, May 23
- Shreveport: 5:00 p.m. tomorrow, May 24
- Haughton: 5:00 p.m. tomorrow, May 24
GET RESTORATION UPDATES
By enrolling in our alerts at SWEPCO.com/Alerts, customers get updated restoration information. When our crews arrive on individual work sites, a more precise restoration time for the affected group of customers will be updated in our system and communicated through alerts if the customers have signed up to receive our notifications by phone or email. Updated information can also be found at SWEPCO.com/OutageMap.
POST-STORM SAFETY TIPS
- Stay as far away as possible from downed wires and anything they may be touching. Call 911 to report any hazards or call SWEPCO immediately at (888) 218-3919.
- Carefully investigate before cleaning up any debris. Tree limbs, leaves and other objects moved by the wind could hide downed wires.
- Do not attempt to remove tree limbs or debris within 10 feet of a power line.
- If using a generator, be sure to follow the manufacturer’s instructions.
FREQUENTLY ASKED QUESTIONS
Should I call SWEPCO to report my power outage?
Immediately after a major storm, report only safety hazards such as downed power lines or equipment that is sparking. Often, we’re already aware of damage to our systems such as transmission lines and distribution circuits. Your calls help us focus resources on hazards that are not automatically picked up by our monitoring systems.
You can also report an outage using our online form.
Want to be the first to know about outages? Subscribe to alerts.
What should customers do if they see downed lines?
Don’t touch it or anything near it. Even telephone or cable lines can become energized. Keep yourself and others as far away as possible and call 911 or SWEPCO immediately at (888) 218-3919.
How does SWEPCO handle tree damage?
Our tree crews are among the first responders as they work to safely clear trees from our lines and equipment and move to the next location as quickly as possible to allow our line crews to restore power.
We do not remove cut trees or limbs during emergency power restoration. In these instances, property owners are responsible for removing tree debris.
Don’t attempt to remove tree limbs or debris yourself if it is within 10 feet of a power line. Also, if you notice downed lines or sparking equipment, stay far away and call 911 and SWEPCO immediately at (888) 218-3919.
STAYING CONNECTED
To receive the latest alerts and information from SWEPCO, customers should:
- Report outages: SWEPCO.com/outage
- Download the SWEPCO mobile app: SWEPCO.com/app
- Follow SWEPCO on Facebook and X (formerly known as Twitter), Instagram and YouTube
- Make sure we have your most recent contact information at swepco.com/account/
NEXT UPDATE
We will continue to keep you informed as more information becomes available. Updates will be provided at SWEPCO.com as well as other communication channels.